The purpose of this policy is to ensure that confidentiality of protected health information is maintained for all 123-MEDS customers, and to provide 123-MEDS customers with notice of 123-MEDS's information practices.

A. Protected Health Information means any information that is created or received by 123-MEDS which identifies an individual and relates to the past, present or future physical or mental health or condition of that individual.
B. Eligibility Information means information, whether written or oral, which describes a customer or a customer's eligibility for past or future 123-MEDS services and the extent to which those services are covered under the customer's plan. Eligibility information does not include Protected Health Information.

A. 123-MEDS shall not disclose any Protected Health Information about a customer collected or received in connection with a 123-MEDS transaction unless the disclosure is permitted or required by law, and is:
  1. To the customer or the customer's legal representative or guardian, upon presentation to 123-MEDS of a valid Social Security or Customer Identification number; or
  2. With the written authorization of the customer, or the customer's legal representative or guardian, provided the authorization is:
    a. Dated;
    b. Signed by the customer or the customer's legal guardian; and
    c. Obtained one (1) year or less prior to the date a disclosure is sought; or
  3. Made for the purpose of conducting actuarial or research studies, provided:
    a. No customer may be identified in any actuarial or research report;
  4. To an internal or external professional peer review organization for the purpose of reviewing the service or conduct of a medical care institution or provider; or
  5. Otherwise permitted or required by law.

1. All 123-MEDS employees, upon employment, agree to abide by 123-MEDS’s policy and procedure of "Confidentiality of Information" which details the importance of confidentiality of medical records, personal information, insurance claims and other materials. The consequences of violating this policy includes disciplinary action up to and including dismissal from employment.
2. Medical Directors, Admin Directors, Clinical Consultants and Clinical Committee Customers must sign a Conflict of Interest and Confidentiality Statement.
3. Any patient specific information or medical record will be considered confidential and will be shared only with those parties who have the authority to receive such information, as provided for in Section II, above.
4. All patient specific medical information will be stored for the appropriate length of time as required by legal statutes and company policy, in files that are locked and made accessible only for the purposes stated above.
5. System stored patient specific medical and personal information will be protected through system security measures designed to protect against access by unauthorized staff. Additionally, 123-MEDS is monitoring the status of proposed regulations pursuant to the Health Insurance Portability and Accountability Act, and will implement such security measures mandated by the final regulations. 123-MEDS currently employs industry standard system security measures to protect electronically stored and transmitted information.
6. 123-MEDS’s Provider Policy states that 123-MEDS contracted doctor’s offices shall maintain the integrity and confidentiality of Protected Health Information in the record against loss, defacement, tampering or use by unauthorized persons. The contracted doctor’s office shall maintain a policy of confidentiality regarding patient medical record information.
7. If 123-MEDS becomes aware of a confidentiality violation by a customer doctor, either through an on-site visit or through a complaint/grievance, the Quality Assurance Committee and 123-MEDS staff will determine the proper steps needed to restore confidentiality. Human Resources will be consulted if the violation was perpetrated through a 123-MEDS employee.
8. This policy shall be provided to any customer, group, or customer doctor upon request.

Simply by visiting the 123-MEDS Web site, personal information is not collected. 123-MEDS only collects personal data in order to provideservices to its customers, and any information provided by our customers is protected by being encrypted using secured server technology (SSL). 123-MEDS’s secure server software is the industry standard and among the best software available today for secure transactions.