Upon checkout, new customers are asked to fill out a questionnaire and begin an account with us. If our licensed physicians see fit, based upon the medical questionnaire you submitted, they will issue you a prescription. The prescription is non-transferable and used only for the product you are ordering. If our physicians need additional information, we will be in contact with you. If you are not approved for the prescription medication, 123-Meds will provide a 100% refund. Once you have placed your first order, the re-order process is efficient and requires you to answer fewer questions. Please remember you should always see your local physician at least once annually to help monitor your health.