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| Frequently Asked Questions |
- How does an online consultation work?
- Do I need a prior prescription to order from 123-Meds?
- Will my personal information, including medical history, be kept private?
- I am interested in buying a medication, but I am taking another one. Is it safe?
- What forms of payment does 123-Meds.com accept?
- How long will it take for me to receive my medication?
- Where are your medications shipped from?
- Do you ship globally?
- Is it possible to change my shipping address?
- How do I place an order?
- Are credit card transactions over the Internet safe?
- What are the differences between generic and brand name medications?
- Where can I find more information about brand name and generic meds?
- Why are generic drugs cheaper than brand name ones?
- What is the quality of generic drugs?
- What are the manufacturing standards for generic drugs?
- What is your cancellation policy?
- What is your return / refund policy?
- What happens if I receive an incomplete order?
- I am having issues placing an order, what can I do?
- I have a question that is not on this list, what can I do?
- What do you do with my private information?
- How does an online consultation work?
A part of the growing trend of telemedicine, online consultations utilize the Internet to improve patient access to physician care. The patient does not receive a traditional physical exam by the physician, but rather completes our secure online questionnaire to communicate with the physician. Although online consultations will never take the place of traditional medicine, they do provide a means for patients to receive treatment for a limited number of conditions that, in certain circumstances, may not require an immediate physical exam.
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- Do I need a prior prescription to order from 123-Meds?
No, you do not. Upon checkout, new customers are asked to fill out a questionnaire and begin an account with us. If our licensed physicians see fit, based upon the medical questionnaire you submitted, they will issue you a prescription. The prescription is non-transferable and used only for the product you are ordering. If our physicians need additional information, we will be in contact with you. If you are not approved for the prescription medication, 123-Meds will provide a 100% refund. Once you have placed your first order, the re-order process is efficient and requires you to answer fewer questions. Please remember you should always see your local physician at least once annually to help monitor your health.
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- Will my personal information, including medical history, be kept private?
Absolutely. Your personal information is protected by an SSL (Secure Socket Layer) and the highest level of encryption available to us. The information is then entered into a database that only the physician reviewing your case can access. Basic customer service information such as your name, address and phone number will be viewable by our customer service representatives if it become necessary to answer your questions. We do not sell, or share, your personal information with third parties for any reason, unless required to do so by law.
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- I am interested in buying a medication, but I am taking another one. Is it safe?
In this circumstance, we highly advise you to ask your doctor to make sure taking more than 1 medication is safe. Some medications combined can be hazardous. If you are taking a medication (or more than 1), please seek a healthcare provider before purchasing anything from us to ensure your safety.
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- What forms of payment does 123-Meds.com accept?
We currently accept VISA on our website.
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- How long will it take for me to receive my medication?
We ship via Registered Air Mail, and delivery can take anywhere between 8 and 21 business days.
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- Where are your medications shipped from?
Depending where you are located, and which product you are ordering, we will ship your medication from one of our worldwide facilities.
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- Do you ship globally?
We can ship your order almost anywhere. We do not however, ship to Canada or Mexico and some other higher risk countries. Please check out our Shipping page for more information.
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- Is it possible to change my shipping address?
If you need to change your shipping address before your order has been shipped, you must contact us to let us know. Be sure to include your order number, name and the new shipping address (no PO Box). If your order has already been shipped, unfortunately, there is nothing we can do. You will not be able to change your address at that point.
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- How do I place an order?
When you click "Add To Cart" from any product page, you will be taken to our secure shopping cart, where you will be asked to fill in your contact information, shipping and billing information. At the bottom of the page you will be asked to input your Credit Card details. After you hit the "submit" button and confirm your order you will receive a Thank You page along with your order number.
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- Are credit card transactions over the Internet safe?
The credit card area on our site is secure. We utilize industry standard Secure Sockets Layer (SSL) technology to allow the encryption of all credit card information. This means information passed between your computer and our web site cannot be read by any third party. SSL encryption technology, used by many Internet stores similar to ourselves, virtually eliminates credit card fraud on the Internet.
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- What are the differences between generic and brand name medications?
Not much, except for name and price. Because generic drug manufacturers are not required to duplicate original medical studies proving the safety and efficiency of the chemical compound, they can produce generic versions at much lower costs, thus passing on these savings to the consumer. For more detailed information on the differences between Brand Name and Generic Medications, click here.
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- Where can I find more information about brand name and generic meds?
There are many online resources that can help you with your research. If you want to find more information about brand name and generic versions of medications, we highly recommend visiting http://www.rxlist.com.
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- Why are generic drugs cheaper than brand name ones?
They're less expensive because of the patent system. When they are first introduced, most new drugs are patent-protected by the government for 17 years. During that time, other companies can't sell the drug. This allows the company that developed the drug to market it exclusively and make back the research money that was spent to develop it.
When the patent runs out, drug companies can apply to the Food and Drug Administration to sell generic versions of the drug. And because they don't have to worry about investment costs, the competing companies can often sell the drug for 50 percent to 80 percent less than the cost of the brand name.
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- What is the quality of generic drugs?
To be considered "bio equivalent / therapeutically equivalent" to its brand name counterpart, a generic drug must have the identical active chemical compounds as well as the quantity and speed of absorption of its active ingredients into the bloodstream. Sometimes the generic version of a drug may differ in color or shape from its brand name counterpart - these differences have no effect on the medical action of the drug and are for commercial or patent reasons only.
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- What are the manufacturing standards for generic drugs?
The manufacturing facilities of all pharmaceutical companies, whether they are the makers of brand name or generic drugs, must pass stringent and regular inspections by the relevant authorities. There is no difference between the manufacturing standards set for generic pharmaceutical companies and those set for brand name pharmaceutical companies. Many companies that produce brand name drugs also make drugs sold under generic labels and vice versa.
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- What is your cancellation policy?
You may cancel your order before your order is shipped (within 12 hours). We can not accept order cancellation once the order has been shipped. To learn more, please see our Cancellation Policies.
Any chargebacks / disputes to credit cards without communicating with us first will be treated as Fraudulent. All details, including original order form, Terms and Conditions, username, IP addresses and access logs bearing members IP addresses and/or e-mail addresses and username will be forwarded to the issuing Credit Card Company (Fraud Division), FBI (Credit Card Fraud Division) and all Credit Reference Agencies which will probably result in a query into members credit card payment habits. Credit Card Fraud is a serious crime and will not be tolerated.
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- What is your return / refund policy?
We do not accept any returns on medication, however if you have not received your order, or if you have been short-shipped, we can provide you a refund. Please see our Return and Refund policies for more details.
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- What happens if I receive an incomplete order?
If something goes wrong with the shipment we will resend your, free of charge to you. Alternatively, if you do not wish to have that done, we can offer you a refund. Please contact us if you wish to request one.
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- I am having issues placing an order, what can I do?
If you are having problems inputting data, or you are receiving some error when 'checking out' please contact our Webmaster by contacting us and let us know the exact issue you are having. There should be no reason why you cannot place an order, but technical issues can arise!
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- I have a question that is not on this list, what can I do?
If you have more questions, you can always contact the appropriate department here, or you can call our Customer Support line at US Number: (+1) 347-329-4459 and English Number: (+44) 020-3287-6574.
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- What do you do with my private information?
The information you provide to us via our secured shopping cart is 100% secure, and we will never give out that information to anyone, or use it to SPAM you. Please read our Privacy Policy for more information.
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Sexual Health
Cialis
